COLDSTONE RESORT POLICY
Key elements of a resort usage policy:
• Check-in/Check-out times:
Clearly stated arrival 2 PM and departure times for guest rooms will be 11 AM.
• Guest registration:
Requirement to present identification upon check-in and complete necessary registration forms. Foreign guests, current passport
• Room usage:
Guidelines on occupancy limits per room, unauthorized access, and responsibility for maintaining room
cleanliness. Please maintain room as it original standards. No smoking 🚭 , eating 🍽, drinking alcohol 🥃 and drugs are permitted on our property or premises.
• Noise control:
Designated quiet hours and expectations regarding noise levels in common areas and guest rooms at 10PM and during Morning 7AM. Please be respectful to all our guests’ needs and privacy.
• Amenity usage:
Rules regarding swimming holes will be from 9 AM to 5 PM hours, reservation requirements for activities, dress code for pool areas, and proper use of resort facilities. proper swimming attires that is modest and reflective for families’ values.
• Food and beverage policies:
OUTSIDE food and drinks are not permitted, wine 🍷 and wine, are available for adult consumption age 21 years or older (ID required) and dining reservation recommended with big party, please confirm the number in your party and may preorder your meals.
• Pet policy:
Pets are not allowed on the property. We welcomed human beings only!
• Smoking policy:
Designated smoking areas will be outside in open space and rules regarding NO smoking within guest rooms; no but! Fees for smoking 🚬 in room will be $250.
• Damage responsibility:
Guest liability for any damage caused to the resort property,
Furnitures, fixtures, linen, will be priced according; guests will be responsible to pay including the potential for additional charges prior to checking out.
• Personal belongings:
Guidelines on storing valuables, resort will not be responsible for lost items, and procedures for reporting lost property must be done Please do not bring expensive possessions. We strive our best to protect your property, but we cannot guarantee the possibility.
• Guest conduct:
Expectations regarding respectful behavior, respect, modesty, and mutual trust
adherence to local laws and prohibited activities like gambling or drug use.
COLDSTONE Resort follows government regulations and rules regarding public safety.
• Emergency procedures:
Information on emergency exits, contact details for staff, and actions to take in case of emergencies. When we show you your accommodation, we will provide you instructions and directions for your safety.
Important considerations when creating a resort usage policy:
• Clarity and conciseness:
Ensure rules are easy to understand and readily accessible to
• Enforcement:
Outline consequences for violating the policy, including potential charges or termination of
stay. We reserve the right to refuse service to anyone.
• Cultural sensitivity
Consider local customs, this includes modesty and respect our team members and our property and traditions when establishing guidelines for our guests and staffs.
• Accessibility:
Provide the policy in multiple languages if necessary. We will provide our policy in different languages.
COLDSTONE
RESORT POLICY/
HOUSE RULE-Policy/ House Rules
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following COLDSTONE RESORT Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the COLDSTONE Resort. These RESORT Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing our hotel registration you are agreeing to abide by all of our RESORT Policy/House Rules, terms and conditions, and procedures. These RESORT Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between COLDSTONE Resort and the guest. Our RESORT Policy/House Rules may change from time to time, so please check back often.
SMOKING-FREE
COLDSTONE Resort has been Smoking-Free since the opening in December 16, 2023. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended
to stop people from smoking, but to regulate where they smoke and how it affects others. COLDSTONE Resort provides many open spaces outside rooms and restaurants such as private terraces, swimming holes area and alleys all inside the complex. Marijuana is prohibited at all times.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. For food and coffee, please always order at the restaurant.
GUARANTEED RESERVATIONS:
All reservations must be guaranteed with deposit account. Guests must be 18 years and older. We accept , cash Khmer Riel, and US Dollar. We do charge 50% deposit account at the time you make your reservations in order to guarantee and the other 50% at the check – in. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled seventy two (72hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 4:00 pm. the afternoon following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your deposit account and the balance of your reservations will be cancelled. COLDSTONE Resort is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME:
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival before 11:00AM, then Pre-Registration and payment are
required. Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival or at the resort.
CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at COLDSTONE Resort. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A mean of payment in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to the transfer.
PAYMENT AT CHECK-IN:
We have required payment since 2023, for the full amount of your intended stay, plus tax at the check-in. It is your responsibility to be aware of how your bank handles all of your transactions, including the transfer fees.
GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME:
Room rental period expires at 11:00 AM Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE:
Check-out time is 11AM. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request but it depends on availability. A charge may apply for late check-out.
EARLY DEPARTURE:
Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
SPECIAL REQUESTS:
We will make every effort to honor special requests such as a specific room number, adjoining rooms, extra bed beds, etc. upon your arrival. All special